Refund and Return Policy – Ana Starlabs

At Ana Starlabs, we value our customers and strive to provide a professional and transparent purchasing experience. Our Refund and Return Policy explains the circumstances under which returns, refunds, or exchanges may be available and how customers can contact us regarding an order issue.

Overview

Our standard return period is 30 days from the date of delivery, where returns are permitted by applicable law and for products that are eligible for return.

To be eligible for an approved return, an item must generally be unused, unopened, and in the same condition in which it was received. Products should remain in their original packaging where applicable.

Certain products may not be eligible for return due to their nature, applicable regulations, safety requirements, or other legal restrictions.

Additional non-returnable items may include:

• Gift cards

• Downloadable products

• Opened or used products

• Products that cannot legally or safely be resold

• Certain health, personal-care, or regulated products

• Items specifically identified as non-returnable at the time of purchase

Proof of purchase or valid order information may be required to process a return request.

Please contact Ana Starlabs customer service before sending any product back. Do not return an item to the manufacturer unless specifically instructed to do so by us.

Conditions for Partial Refunds

In certain circumstances, only a partial refund may be available. This may apply where:

• An item has been opened or used.

• An item is returned damaged or incomplete for reasons unrelated to an error on our part.

• Original packaging or components are missing.

• The return is submitted outside the applicable return period.

• The item has been altered or otherwise cannot be resold.

Eligibility for any partial refund will be determined after the returned item has been reviewed.

Refunds

Once an approved return is received and inspected, Ana Starlabs will notify you regarding the status of your refund request.

If the refund is approved, the applicable amount will be returned using the original payment method, subject to processing times imposed by your payment provider or financial institution.

The amount and timing of any refund may vary depending on the circumstances of the return and applicable law.

Late or Missing Refunds

If you have been notified that a refund was issued but have not received it, first check your bank or payment account.

If the refund is still not visible, contact your payment-card provider or financial institution, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact Ana Starlabs customer service using the contact information provided on our website.

Sale Items

Unless otherwise stated at the time of purchase, discounted or promotional items may have different return or refund conditions.

Any applicable restrictions will be communicated on the relevant product or checkout page.

Exchanges

Where permitted, exchanges may be available for products that arrive damaged, defective, or incorrect.

If you believe you received an incorrect or damaged item, please contact Ana Starlabs customer service as soon as possible and provide your order information along with a description of the issue.

Do not ship the item back until you receive return instructions from our customer-service team.

Gifts

If an eligible item was purchased as a gift and shipped directly to the recipient, any approved refund or replacement will be handled according to the applicable order and payment information.

Where required, refunds may be issued to the original purchaser rather than the gift recipient.

Shipping Returns

Customers should contact Ana Starlabs before returning an item to receive the appropriate return instructions and shipping information.

Where permitted by applicable law, customers may be responsible for return shipping costs unless the return is the result of an error on our part or the item arrived damaged or incorrect.

Original shipping charges may be non-refundable where permitted by law.

For higher-value eligible returns, customers may wish to use a trackable shipping service and retain proof of shipment. Ana Starlabs cannot be responsible for a return that cannot be verified as delivered.

Important Notice

Nothing in this Refund and Return Policy is intended to restrict or remove any consumer rights or legal remedies that cannot lawfully be excluded or limited.

Return eligibility may vary depending on the product, destination, applicable regulations, and circumstances of the purchase.

Need Help?

If you have questions about a refund, return, exchange, or order issue, please contact Ana Starlabs Customer Service through the contact information provided on our website.

We will review your request and provide the appropriate instructions.